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Cat d11 dozer full#
Cat d11 dozer free#

You may be asked to return the original defective part before we can send you a replacement. When you need to file a warranty claim, please email us at and include in your email a copy of your invoice/receipt, order date, product name, the reason for a warranty claim, name of the purchaser, delivery address and phone number, along with the issue encountered and/or part needing replacement.

Damage resulting from commercial or rental use of the product.

Failure to follow the minimum maintenance requirements.

and damage resulting from exposure to heat, cold, water, snow, or other hazardous environments or agents.

damage resulting from tampering, customization, or modifications by the customer.

damage resulting from normal wear and tear.

damage resulting from abuse or misuse of the product.

Damages caused by the customer of any kind, including, but not limited to:.

Products that are NOT purchased directly from us.

The following conditions are not covered by our warranty: The warranty is limited to the replacement of the faulty part and does not cover shipping costs.

Cat d11 dozer free#

Kids On Wheelz warrants each product to be free of defects in materials or workmanship for 12 Months and 90 days on battery.

In this case please contact us for detailed instructions before you send in your product. We offer spare parts for every item we sell for our customers only who purchased a vehicle on In rare situations that we are not able to troubleshoot an issue via phone or email, you may need to send the item in for a warranty claim. We have the expert support team ready via phone and email, along with parts and support videos. If the product is NOT defective, we will refund the original purchase price, less the returning shipping cost (if applicable), and restocking fee at 25% of the purchase price.

Cat d11 dozer full#

If the product is found to be defective, we will either grant a full refund or a replacement at no additional cost.

Upon receipt of the package and completion of our inspection, a refund or replacement will be processed.

Please keep the shipping receipt and email us with the tracking number. We are not responsible for any losses or damages caused by the return shipping. We recommend using a shipping method with tracking and insurance and signature confirmation.

When your RMA is authorized, please package all items adequately in the original box to prevent damage in transit, and please ensure that all packaging, accessories, and instructions are included.

In any event, any returned product that is opened, used, damaged, or missing parts will result up in a restocking fee equals to 25% of the purchase price, unless the defect cannot be detected until the product has been assembled/used.

In the event that an item is to be returned for reasons that are not due to our mistake or faulty/defective product, the customer is responsible for return freight/shipping cost.

Please email us at include in your email a copy of your invoice/receipt, order date, product name, the reason for the return, name of the purchaser, delivery address, and phone number to receive an RMA (Return Merchandise Authorization).

Please reach out your rep with questions regarding warranty. Shipping paid during the purchase is not refundable. We reserve the right to charge a restocking fee equals to 30% of the purchase price for returns that are requested late, opened, damaged, or missing parts. When you need to request a return/exchange, please DO NOT send the product back until you first contact us and receive an RMA (Return Merchandise Authorization) from us with the return instructions. Products that have been assembled/used CANNOT be returned, unless the defect cannot be detected until the product has been assembled/used. Products that are faulty/defective may be returned or exchanged within 7 days after the date the product is delivered. The refund will be applied to the original payment method used for purchase.